Cancellation, Modification and Refund Policy
1. Overview & General Terms
This section outlines the financial terms governing reservation cancellations, booking modifications, failed digital transactions, and refund eligibility for room and hall reservations conducted online or in person.
Article 1: Room Cancellation Tariff Schedule
1.1 Advance Cancellation (Greater than 24 Hours): Cancellation requests received more than 24 hours prior to standard check-in time incur a mandatory cancellation fee equal to 50% of the total advance booking charge.
1.2 Short-Notice Cancellation & No-Show (Within 24 Hours): Cancellation requests submitted within 24 hours of check-in, or failure to check in (No-Show), result in a 100% cancellation fee (Zero refund).
1.3 Late Arrival Cancellation Trigger: Failure to check in within 2 hours of the scheduled check-in time without prior written notification constitutes a No-Show, resulting in immediate reservation forfeiture.
Article 2: Event & Banquet Hall Cancellations
2.1 Cancellation Deadline & Fee Structure: Event hall reservations may be cancelled up to seven (7) full calendar days prior to the event date, incurring a 50% cancellation fee.
2.2 Discretionary Approval & Management Cancellation: All hall refunds remain subject to executive review and approval by management. Management reserves the right to cancel hall reservations due to emergency operational needs.
Article 3: Refund Methodology, Timelines & Restrictions
3.1 Disbursement Channels: Approved refunds will be remitted exclusively to the original payment instrument (Credit/Debit Card, UPI, or original Bank Account) used during the transaction.
3.2 Processing Window: Approved refunds are processed within 5 to 7 business days. Actual credit reflection timing depends on the guest's issuing financial institution.
3.3 Cash Refund Prohibition: Cash refunds are strictly prohibited under all circumstances.
Article 4: Transaction Failures & Third-Party Platforms
4.1 Payment Gateway Transaction Errors: If funds are debited from a guest account without reservation confirmation due to network error, the transaction will undergo internal review. Failed payments automatically reversed by banking networks require no action; unreturned debits may be escalated to management with transaction proof.
4.2 Online Travel Agency (OTA) Bookings: Reservations secured via third-party portals (including MakeMyTrip, Agoda, Booking.com, Goibibo) must be cancelled or adjusted directly through the respective platform. Hotel Sharon cannot disburse direct refunds for third-party platform transactions.
Article 5: Non-Refundable Charges
- 5.1 Checked-In Accommodation Charges: Room rent following guest check-in.
- 5.2 Restaurant & Dining Bills: In-house dining, room service, or beverage charges.
- 5.3 Extra Person/Bed Charges: Auxiliary bedding or occupant fees once services are rendered.
- 5.4 Penalties & Assessments: Key replacement fees, property damage assessments, or early departure penalty fees.
Article 6: Cancellation & Refund Contact Directory
Formal written requests regarding cancellations or refund inquiries must be directed to:
Dedicated Email:
[email protected]