Terms and Conditions of Use and Occupancy

1. Preamble & Applicability

This document constitutes a binding legal agreement between the user/guest ("Guest", "User", "You") and Hotel Sharon ("Hotel", "Management", "We", "Us"), governing the use of the official website (https://hotelsharon.in) and the reservation or occupancy of rooms, conference halls, and event spaces situated at Opp. Shastri Circle, National Highway 66, Kundapura - 576201, Udupi District, Karnataka, India.

Article 1: Property Identification & Contact Directory

1.1 Business Legal Identification: Hotel Sharon
1.2 Geographical & Premises Address: Opp. Shastri Circle, National Highway 66, Kundapura - 576201, Udupi District, Karnataka, India
1.3 Telecommunications Contact Points: +91-8762532623 / +91-9686754623 / +91-9448740823 / Landline: (08254) 230823 / (08254) 230623
1.4 Electronic Mail Contacts: [email protected] | [email protected]

Article 2: Room Reservation & Occupancy Policies

2.1 Tariff Applicable Rate: The room tariff applicable for the stay will be the standard rate published on the official website or physical tariff board on the day of occupancy. The hotel reserves the right to revise published tariffs without prior notice.
2.2 Acceptable Payment Instruments: Settlement of bills must be executed via Cash, major Credit Cards, Debit Cards, or authorized UPI/Net Banking platforms. Cheques, personal or corporate, are strictly rejected under all circumstances.
2.3 Reservation Hold & Check-in Grace Period: Reserved rooms are held for a maximum window of two (2) hours beyond the scheduled arrival time. Failure to check in or provide written notice of delayed arrival within this 2-hour timeframe results in automatic cancellation of the reservation.
2.4 Twenty-Four (24) Hour Checkout Calculation: The hotel operates on a strict 24-hour checkout cycle, measured continuously from the recorded check-in timestamp.
2.5 Advance Notice of Checkout Requirement: Guests are required to notify the front desk at least two (2) hours prior to departure to enable timely preparation of final accounts and billing statements.
2.6 Billing Cycle & Fractional Day Computation: Room charges are levied on a 24-hour block basis. Any stay extending into a fraction of a subsequent 24-hour window will be billed as a full extra day's rental.
2.7 Occupancy Limits & Maximum Capacity: Single Rooms accommodate a maximum of 1 adult; Double Rooms accommodate up to 2 adults; Family Rooms/Suites accommodate up to 3 adults. Occupancy exceeding these thresholds is subject to mandatory extra person charges.
2.8 Visitor Entry, Governance & Nighttime Rules: Non-registered visitors remaining in guest quarters past 9:00 PM must register at the reception with valid government photo identification and will be registered and billed as extra persons. Any visitor utilizing room amenities (including bathroom, bedding, or dining) will be billed as an extra person.
2.9 Key Security & Replacement Assessments: Guests must secure room doors when absent or retiring. Misplaced, lost, or unreturned room keys incur a mandatory replacement and re-keying fee of Rs. 1,000/- per instance.
2.10 Housekeeping & Room Entry Protocol: Housekeeping, room maintenance, and cleaning services are executed strictly in the presence of the registered guest, ensuring personal property security.
2.11 Storage of Valuables & Disclaimer of Liability: Safe locker facilities are available upon request at reception. Hotel management assumes no responsibility or liability for loss, damage, or theft of cash, jewelry, documents, or personal effects stored in guest rooms.
2.12 Guest Property Damage & Indemnification: Guests hold financial responsibility for all hotel property, furniture, and fittings in their assigned room. Full replacement or repair charges, as assessed by management, will be levied for any damage caused during occupancy.
2.13 Right of Admission & Unannounced Eviction: Management maintains the absolute legal right of admission to hotel premises. Management reserves the authority to require any guest to vacate the premises immediately without prior notice or providing cause.
2.14 Abandoned Rooms & Retaking of Possession: If a guest is absent from their room for a continuous period exceeding 24 hours without prior notice to the front office, management reserves the right to retake possession of the room and safely store guest effects.

Article 3: Banquet, Conference & Event Hall Governance

3.1 Session Operating Schedule: Hall bookings operate exclusively within predefined session windows: Noon Session (11:00 AM to 3:00 PM) and Evening Session (6:00 PM to 10:00 PM). Overrunning session windows requires advance approval and supplementary charges.
3.2 Advance Tariff Settlement Mandatory: Full hall rental fees must be remitted in advance of event setup. Payment via cheque is prohibited.
3.3 Standard Asset Provisioning: Conference Hall allocations include 1 Dais, 1 Sofa, 450 Chairs, and 10 Tables. Mini Hall allocations include 50 Chairs and 1 Table. Additional furniture requests incur supplementary rental charges.
3.4 Security Deposit Terms & Refund Conditions: A mandatory refundable security deposit of Rs. 10,000/- is required for all hall bookings. Refunds are processed post-event provided no loss, breakage, or damage occurs to hotel property.
3.5 Catering Exclusivity Clause: External food, beverages, and third-party catering services are strictly banned on hotel premises. All catering must be sourced through the hotel's authorized in-house Vegetarian or Non-Vegetarian culinary departments.
3.6 Noise Abatement & Musical Regulations: In compliance with statutory environmental standards, high-decibel music and sound systems are prohibited. All audio installations, live music, and DJs must cease operation by 3:00 PM (Noon Session) and 10:00 PM (Evening Session).
3.7 External Equipment Restrictions: Bringing audio systems, stage equipment, or furniture from external third-party rental agencies is strictly prohibited without explicit written approval from hotel management.

Article 4: Website Terms, Digital Usage & Legal Limitations

4.1 Acceptable Website Usage: Users shall not engage in fraudulent bookings, unauthorized network access, data scraping, or activities that compromise the integrity of https://hotelsharon.in.
4.2 Content Accuracy Disclaimer: While reasonable efforts are maintained to ensure site information is current, pricing, room specs, and availability are subject to modification. Management reserves the right to correct typographical errors or system glitches.
4.3 Force Majeure Exemptions: Hotel Sharon is exempt from liability for failure or delay in performance resulting from events beyond reasonable control, including natural disasters, governmental mandates, utility outages, or severe weather conditions.
4.4 Limitation of Liability: Under no circumstances shall Hotel Sharon be liable for indirect, incidental, punitive, or consequential damages arising from website access, reservation system errors, or digital connectivity issues.